Terms of service

These Terms of Service ("Terms") are a legal agreement between you (the "Customer") and Francene (FrancenePet), governing your access to and use of the francenepet.shop website and all products and services provided by us. By accessing, browsing or purchasing products on our website, you agree to be bound by these Terms and all applicable U.S. laws and regulations.

  1. Account Use

    If you register an account on our website, you are responsible for maintaining the security of your account, username and password. You are fully liable for all activities conducted under your account. You agree not to share your account with others for illegal purposes, and to notify us immediately if your account is stolen or misused.

  2. Product & Order Rules

    All product information (pictures, descriptions, specifications, prices) on francenepet.shop is for reference only. We strive to ensure the accuracy of information, but minor color differences caused by display devices do not belong to product quality problems. We reserve the right to limit the purchase quantity of individual products to prevent malicious hoarding and fraudulent orders.

  3. Prohibited Behaviors

    You agree not to use our website for illegal, infringing, harassing, fraudulent or malicious behaviors, including but not limited to attacking the website system, maliciously placing orders, infringing our intellectual property rights (trademarks, texts, pictures) and slandering our brand. We have the right to restrict or terminate your access to the website if you violate this clause.

  4. Intellectual Property

    All content on francenepet.shop, including text, pictures, logos, graphics and brand design, is the intellectual property of FrancenePet. No one may copy, reproduce, distribute or use the above content for commercial purposes without our written permission.

  5. Limitation of Liability

    FrancenePet shall not be liable for any indirect loss, incidental loss or consequential loss caused by your use of the website or products, within the scope permitted by U.S. laws. We are not responsible for service interruptions caused by network failures, third-party platform faults or force majeure events beyond our reasonable control.

  6. Amendment of Terms

    FrancenePet reserves the right to revise these Terms of Service at any time. The revised terms will be posted on francenepet.shop and take effect immediately after posting. Your continued use of the website after the update indicates that you accept the revised terms.

  7. Governing Law

    These Terms shall be governed by the laws of the State of New York, United States. Any disputes arising from the use of our website and services shall be resolved through friendly negotiations; if the negotiation fails, the dispute shall be submitted to the local court of Brooklyn, New York for resolution.