Privacy policy

Information We Collect We collect personal information you actively provide, including your name, email address, shipping address, billing address, phone number, payment information and order details when you register an account, place an order or contact customer service. We also automatically collect non-identifiable browsing data through cookies, including IP address, device information, page access records and browsing preferences to optimize website experience.

Use of Information Your personal information is mainly used to process orders, complete delivery, provide after-sales service, verify transaction security, send order updates and respond to your consultation requests. We may send you promotional emails, product updates or discount information only if you explicitly subscribe to our newsletter. You can unsubscribe from marketing emails at any time.

Information Sharing We will not sell, rent or trade your personal information to third parties for commercial purposes without your explicit consent. We may share necessary information with trusted third-party service providers (logistics companies, payment processors) only to complete order fulfillment, and all third parties are required to abide by U.S. privacy laws.

Information Protection We adopt industry-standard encryption technology and security measures to protect your personal and payment information from unauthorized access, disclosure, tampering or loss. All payment transactions are processed through secure payment channels.

User Rights You have the right to view, correct or request deletion of your personal information stored on our website. To exercise your rights, please contact us via the phone or address listed in the Contact Information section.

Policy Updates FrancenePet reserves the right to update this Privacy Policy. We will post the updated content on francenepet.shop. Continued use of our website after updates means you accept the revised policy.