Billing Terms and Conditions

Currency & Pricing All prices displayed on francenepet.shop are quoted in United States Dollars (USD). All applicable taxes, shipping fees and additional service charges will be clearly displayed at checkout. Prices are subject to change without prior notice, but changes will not affect orders that have already been confirmed and paid for.

Payment Methods We accept mainstream online payment methods supported by Shopify. Customers authorize FrancenePet to charge the selected payment method for the total order amount upon order submission. All payments must be completed before we proceed with order processing and shipment.

Billing Accuracy Customers are responsible for providing accurate billing information, including billing name, address and contact details. FrancenePet is not liable for delivery failures, payment disputes or additional fees caused by incorrect billing information provided by customers. If you find any errors in your billing statement, please contact us promptly to resolve the issue.

Late Payment & Order Cancellation Unpaid orders will be automatically canceled within the time limit specified by our system. FrancenePet reserves the right to refuse service or cancel pending orders for abnormal payment behavior, fraudulent transactions or incomplete payment.

Invoice Upon successful payment, customers may request a commercial invoice by contacting our customer service. Invoices will be issued in accordance with actual transaction amounts and local U.S. commercial regulations.