Shipping policy

This Shipping Policy specifies the shipping rules, delivery time, shipping fees and related regulations for all orders on francenepet.shop, serving customers located in the United States and other eligible regions.

  1. Shipping Coverage

    We currently provide shipping services to all states and territories of the United States. We do not support international shipping temporarily.

  2. Order Processing Time

    All orders will be processed and arranged for shipment within 1-3 business days after payment confirmation (excluding weekends and U.S. official holidays). Order processing time may be slightly extended during holiday promotions or peak shopping seasons, and we will notify you in advance.

  3. Delivery Time

    Standard shipping: 3-7 business days after shipment (depending on the destination address within the US). Expedited shipping options are available at checkout, with a delivery time of 1-3 business days. Delivery time is an estimated value, which may be affected by logistics delays, bad weather or force majeure factors.

  4. Shipping Fees

    Shipping fees are automatically calculated based on the weight, volume of products and your delivery address, and displayed clearly at checkout. We will launch free shipping activities from time to time, and the activity rules shall be subject to the notice on the website.

  5. Order Tracking

    After your order is shipped, we will send a tracking number to your registered email. You can track the logistics status in real time through the tracking number on our website or the official logistics platform.

  6. Undeliverable & Lost Packages

    If the package cannot be delivered normally due to incorrect delivery address, unanswered phone or customer refusal to sign for it, the package will be returned to our warehouse, and the return shipping fee will be deducted from your refund. For lost packages confirmed by the logistics provider, we will arrange a reshipment or full refund for you after verification.